Frequently asked questions

Can’t find the answer you’re looking for? Reach out to our customer support.

Absolutely not! Our commitment to transparency means no hidden costs. During our consultation, we discuss all details openly, ensuring clarity and a fair partnership. Your trust matters to us.

Our cost structure is tailored to your unique needs. Through a personalised consultation, we align our services with your business goals, ensuring a customised and transparent pricing model.

Enjoy full control over outsourced tasks with our advanced monitoring tools.

Client can remotely oversee agents while we prioritize security and excellence. Your success, your control.

We understand the dynamic nature of business. Our team is agile and responsive, ready to adapt swiftly to any changes in your business needs. Your success is our priority, communication and innovation is our key.

The onboarding process begins with a comprehensive consultation to understand your needs. We guide your through seamless integration, ensuring a swift and efficient transition to our services and finding you the right candidate and tools.

Our agency stands out through our labor hire license, a testament to integrity and regulatory compliance. We pride ourselves on doing business right, ensuring transparency and reliability in every partnership.

Generally, yes, most clients seek at least 1 year of work experience before they would consider a candidate.

None, as of the moment. Entry-level positions in NetStaff Au require at least 1 year of work experience.

Not necessarily, the majority of our openings do not require a college degree but instead focuses on the work experience and what you can offer to the client/company.

No. If your current skills and competencies are relevant to the position you are applying for, you will be considered for a role you have never done before.

 A lot of skills are transferable throughout different positions. Someone who has done Customer Support, can do General Virtual Assistant, Data Entry, Chat Support etc.

Yes. You will be considered for the role as long as you possess the skills necessary for the role you are applying for.

Put as much details as you can when you fill the online registration form. Having all information needed will allow recruiters to paper screen your resume sooner than later.

As long as you have a readily available carer for your child while you are working remotely, yes you can. We value quality work and attention – unfortunately you cannot work effectively while caring for your child at the same time.

You are free to apply for any available positions. NetStaff Au  will assess your application based on the requirements of the role you are applying for.

Yes, you can.

Yes, you can  just make sure you are qualified for the position you are applying for. 

Yes, you will. You will receive an email regarding the update of your application.

  • Laptop or Desktop ( at least i3 processor, Windows 10/11 OS, 8G RAM).
  • Working headset and webcam.
  • 5mbps Internet Connection Package (Wimax, Canopy, Dongles, etc are not allowed).
  • Conducive private room; no background noise such as children, vehicles, and/or any pets.

You will not be an employee of NetStaff Au.  You will be hired as an independent contractor.

We value effective work. We believe that working for our clients while you are currently working for another is not sustainable because your time and energy is finite. 

We only accept contractors who can commit to a scheduled work minimum 4 hours a day 5 days a week (part time) and 8 hours a day 5 days a week (full time).

Yes, we will provide you with information about the client but you cannot connect with them directly. You can make a decision on whether to accept the offer or not.

Yes, you can.

If you wish to resign from your position, you are required to render 15 business days to turn over all necessary documents/equipment to the client and if required to train the staff that will be replacing you.

Once you resign, you will only receive the payment for the remaining hours that you have worked with the client.

NetStaff Au do not provide a Certificate of employment but instead, we will be providing you a Certificate of Contract proving that you have worked for our clients.

If qualified, expect to receive a call from NetStaff Au within 3 weeks. 

No, you will get paid in Philippine Peso. 

This is dependent on the role you are applying for, your background and qualifications.

No. As of the moment, we focus on setting up a long term contract with our contractors and clients.

No.

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